Returns Policy
30-day hassle-free returns
Return Eligibility
You may return most items within 30 days of delivery for a full refund, provided:
- The item is unused and in original condition
- All original packaging is included
- The item has not been modified or damaged
- You have a valid proof of purchase
How to Return
- 1
Contact Support
Email info@kiwiebike.nz or submit a support ticket
- 2
Get Return Authorization
We'll provide a return authorization number and instructions
- 3
Ship the Item
Pack securely and ship to our Auckland warehouse
- 4
Receive Refund
Refund processed within 5-7 business days of receipt
Non-Returnable Items
- Customized or modified products
- Items damaged by misuse
- Products without original packaging
- Items purchased more than 30 days ago