Warranty
2-year frame warranty on all e-bikes
Frame Warranty
2 Years
Covering manufacturing defects
Electronics Warranty
1 Year
Motor, battery, and display
What's Covered
- Manufacturing defects in materials and workmanship
- Frame cracks or breaks under normal use
- Motor malfunction not caused by user error
- Battery capacity below 60% within warranty period
- Display or controller failures
What's Not Covered
- • Normal wear and tear (tires, brake pads, chains)
- • Damage from accidents, misuse, or neglect
- • Modifications or unauthorized repairs
- • Water damage from submersion
- • Cosmetic damage that doesn't affect function
Need Warranty Service?
Contact our support team with your order number and a description of the issue. We'll guide you through the warranty claim process.
Email: info@kiwiebike.nz
Phone: 0226516191